Watch this, and be prepared to be TICKED OFF!!!
NOTE: The original video has been removed by the soldier who filmed it. I sooo hope they didn't get into trouble for it because they have rights too!! Here's a LINK for the same video. I would have embedded it but it was disabled for that.
Please Comment on this post! There is power in numbers!
Want to write them??:
Delta Air Lines, Inc.
1030 Delta Boulevard
Atlanta, GA 30320-6001
Now Delta has "apologized for the confusion" and says they are contacting the soldiers individually to "look into the matter". Just give 'em their money back, Delta!!! And throw in a couple of FREE round trip tickets while you're at it! This is a big, black eye for you guys and I hope this hurts in the only place you seem to care about - your bottom line! If you'd like to read Delta's blog and the comments left for them, go here. When I left a comment there was just a fraction of the number of comments - so word is getting out about it!!.
19 comments:
I understand folks being upset, but this is an issue between Delta and the US Military. There should have been some provision for this worked out ahead of time (my son in law is in the Army and his job is to work these sorts of issues out ahead of travel-time). Sounds to me like someone dropped the ball...
*Shaking head*
Sounds to me like another of those lack of communication moments.
How awful for them and a definite black eye for Delta!!!!!!! This sucks for sure. I am writing and complaining about this and I hope these guys get reimbursed...like...NOW!!!
Hugs
SueAnn
Ridiculous!!!! A similar situation actually occured with my hubby when he deployed. He deployed on his own and not with a unit and so was travelling alone. He was told his bags weighed too much and he had to pay for the extra weight himself. We ended up paying over $300 because the tuff box carrying his weapons was way over weight..duhhhh!! It took us over a year to get our money back from the government and that should never happen to any soldier. I would have hated to see any of those soldiers not have the money and have to leave a bag behind..could you imagine which bag you would decide to leave behind?!?! Just horrible!!
I've always hated Delta, and that just seals the deal! Terrible, just terrible!
I am hopeful that after some phone calls and letter writing that these heroes will be reimbursed for their bags. My husband often runs in to this problem and he has now taken to carrying the orders AND the airline policy with him when he travels. If I can pull up the airline policy on how many bags soldiers are allowed in about 2 minutes why can't the person at the check-in counter?
This happened to my husband and a few of his guys who were leaving later than the unit. They were flying out of St Louis. And my husband had his orders on him and was able to handle the situation. He explained that the military paid for their tickets and their baggage and the b behind the counter said "yeah the tax payers paid for it". Grrr we pay taxes too EXCEPT during deployments!! I was pissed!! And I filed a complaint but was never responded to.
I'm no fan of Delta Airlines - not after having to jump out of a plane on the runway in Atlanta that had an engine on fire.
Many people in "behind the counter service positions" should have never been hired - but like in all things - some bad apples in every bunch of human beings spoil the lot.
I hope they get reimbursed, too. With all of the security, there's no way someone (a civilian) who didn't have their bag allotment could've picked up the slack and offered to say it was theirs.
I clicked on the video and it said...This video has been removed by the user. :\
Sounds like a major screw up somewhere!
xoxo
The video wouldn't post.
It wouldnt let me see it. It said removed by owner? Hope all is ok HUGS
Apparently I am too late. The video has been removed. I have never flown Delta... and probably never will judging by the comments.
I saw this on the news last night - someone screwed up big time! But, as I was only half paying attention, it kind of sounded like Delta is working with the military for reparations, and is changing thier policy for military personnel for situations like this.
I could be totally off base, but I hope not.
Just checking in from the hotel. We will be going to Mimaws in Lubbock tomorrow.Miss you and yes this delta thing just made me mad!
UNbelievable! Glad you are getting the word out about this!
You know, I saw this on the news and thought of you! Delta is going to have to do some heavy penance to get out from under this public relations disaster!
I so agree with you Delta Airlines sucks big time for doing this to heroes protecting our freedoms with their lives.
This is horrible, I hope these people not only get their well deserved money back like NOW but yeah, a couple of free trips would be nice too.
I am so very grateful to our heroes!!!
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